TERMS AND CONDITIONS FOR GENERAL LIMITED WARRANTY


All product is fully guaranteed against defective materials and manufacturing defaults inclusive of parts and service for a period of 12 months from the date of purchase.

  1. The warranty provided by Techcare Innovation shall apply to manufacturing defects only.
  2. Warranty is effective for appliance purchased from Techcare Innovation or an authorized Techcare Innovation dealer.
  3. End user shall only engage Techcare Innovation authorized service contractor to provide warranty related services.
  4. The purchaser is required to present original proof of purchase document when service is required.
  5. Under the following circumstances, parts and labour will be chargeable even during the warranty period.
    The warranty DOES NOT extend to the followings : -
    1. The appliance has been tampered with, subject to misuse, negligence, damaged while in transit, improper storage and failure to follow any product instruction.
    2. The appliance has not been installed, maintained or operated in accordance with instruction given by manufacturer.
    3. The appliance has undergone, repairs, modifications, or dismantled by any other person prior verification of approval by Techcare Innovation.
    4. Defect caused by abnormal voltage or in-coming power supply from a generator.
    5. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
    6. Defect caused by household pests such as lizard, rat, cockroach, etc.
    7. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
    8. Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
    9. External appearance parts which include cabinet and joints against damages, scratches and ageing.
  6. Warranty will be void if the appliance is being operated without Techcare Innovation genuine or manufacturer recommended parts.
  7. Techcare Innovation liability under this warranty is limited to repairing and / or replacing defective products only. The warranty does not cover any losses and damages caused directly or indirectly by the products.
  8. Techcare Innovation reserve the right to impose additional charges or may refuse to attend to any products installed locations which are inaccessible and / or hazardous to its service agents.
  9. Decision by Techcare Innovation on all questions pertaining to complaints as results of defects, either workmanship or material shall be conclusive.
  10. No person, by dealer / company is authorized to change, modify or extend the terms of these warranties in any manner.
  11. The purchases will have no claim under this warranty in respect of personal injury, damages to property or consequential damage.
  12. Non-observance of clause 6, Techcare Innovation reserves the right to reject the warranty claim.